Swedish Speaking Customer Experience Specialist - Remote in Greece

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Requirements:

• Fluent in Swedish and English, with strong verbal and written communication skills.
• Experience in customer service, particularly within the FinTech sector, is advantageous.
• Customer-focused mindset with excellent problem-solving abilities.
• Able to communicate complex FinTech concepts in an understandable manner.
• Experience in leveraging customer insights for service enhancements.
• Familiarity with CRM software and digital support tools.
• Must have a reliable internet connection and a suitable remote work environment in Greece.

Responsibilities:

• Deliver high-quality customer support to Swedish-speaking clients through email, phone, and live chat.
• Tackle inquiries related to accounts and a range of FinTech products effectively.
• Gather and analyze customer feedback to identify opportunities for enhancing service delivery.
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
• Stay updated on product offerings and market trends to assist customers better.
• Promote a customer-centric culture focused on loyalty and satisfaction.
• Document interactions thoroughly to uphold high service quality standards.