Part-Time German Player Support

Posted 26 days agoViewed

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💎 Seniority level: Entry

📍 Location: Romania, GMT, NOT STATED

🔍 Industry: Gaming

🏢 Company: PTW

🗣️ Languages: German, English

🪄 Skills: Data AnalysisGame DesignGame DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingProblem-solving skillsFluency in EnglishStrong communication skills

Requirements:

Fluency in German and English, particularly in reading and writing.
Excellent attention to detail and strong communication skills.
Self-motivated with a proactive attitude and ability to work within a multilingual team.
Logical and methodical approach with good analytical and problem-solving skills.
Knowledge of computers and technical issues related to game consoles/PCs.
Experience in playing console and/or PC gaming is advantageous.
Ability to attend two weeks of full-time training.
PC Requirements: specific internet speed, RAM, operating system, processor, display resolution, and equipment.

Responsibilities:

Ensuring customers' queries are answered with the aim of a first-time resolution while maintaining professionalism.
Responding to queries within agreed response times and providing priority solutions while protecting confidentiality.
Resolving technical issues raised by customers primarily via live chat, with training for telephone communication.
Maintaining a dedicated service focused on exceptional responses and quality.
Collaborating with colleagues to identify trends in customer queries.

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