Part-Time Italian Player Support

Posted 26 days agoViewed

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💎 Seniority level: Entry

📍 Location: Poland, GMT, NOT STATED

🔍 Industry: Gaming

🏢 Company: PTW

🗣️ Languages: Italian, English

🪄 Skills: Game DesignGame DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingProblem-solving skillsFluency in EnglishStrong communication skills

Requirements:

Fluency in Italian and English, particularly in reading and writing.
Excellent attention to detail and strong communication skills.
Knowledge of computers and the ability to discuss technical faults/issues.
Self-motivated and proactive with collaborative skills.
Good analytical and problem-solving skills.
Experience with console and PC gaming is advantageous.

Responsibilities:

Ensuring customers' queries are answered with the aim of a first-time resolution while maintaining confidentiality.
Responding to customer queries within agreed response times.
Resolving technical issues via live chat and occasionally via telephone communication.
Maintaining a dedicated service focused on exceptional quality and identifying trends in customer queries.

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