Assistant Manager - People Operations (Instructor Community)

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Requirements:

• Exceptional communication skills to engage effectively with instructors and internal stakeholders.
• Strong ability to listen and understand both mentor and organizational needs.
• Experience working with tech professionals and familiarity with the challenges of remote mentorship.
• High emotional intelligence to navigate sensitive situations and build positive relationships.
• Strong problem-solving skills to identify issues and proactively implement solutions.
• Self-motivation, initiative, and the ability to thrive in a fast-paced environment.
• Willingness to learn and explore new approaches to enhance mentor engagement.
• Cross-functional collaboration skills to work seamlessly with leadership and course managers.

Responsibilities:

• Oversee the entire instructor lifecycle—from onboarding to offboarding—ensuring smooth transitions and high engagement.
• Develop and refine the onboarding process for new instructors, ensuring they have the tools, resources, and information needed to succeed.
• Monitor mentor activity, engagement, and outcomes through defined metrics, identifying trends and improvement opportunities.
• Conduct regular check-ins and gather feedback from instructors to maintain high morale, resolve issues, and foster a collaborative environment.
• Identify and implement process improvements to enhance the instructor experience and drive efficiencies in the engagement workflow.
• Work closely with leadership and course managers to align the instructor experience with business goals and learner outcomes.
• Cultivate a thriving mentor community, fostering knowledge-sharing, best practices, and continuous development within the group.
• Provide strategic insights to leadership based on instructor feedback, engagement trends, and industry best practices.