Sr. Retention Channel Communications Manager

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Requirements:

• 3-5 years of experience in communication strategy, customer experience, or marketing with a focus on transactional and retention communications.
• Proven track record of successful communication campaign management.
• Bachelor's degree in Communications, Marketing, Business, or a related field.
• Strong strategic thinking with the ability to create engaging content.
• Excellent written and verbal communication skills.
• Proficient with customer engagement platforms and comfortable with data analysis.
• Analytical mindset with capability to interpret data for actionable insights.

Responsibilities:

• Design and execute comprehensive communication plans aligned with BambooHR’s goals.
• Create, manage, and optimize campaigns across various channels ensuring consistency in messaging.
• Leverage tools to gather insights and analyze performance for refining strategies.
• Collaborate with Marketing, Customer Success, and CX Digital teams.
• Champion customer advocacy and provide training on communication practices.
• Stay updated on industry trends to enhance communication strategies.