Customer Success Manager / Key Account Manager (SaaS Enterprise Solution)

Posted 28 days agoViewed

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💎 Seniority level: Manager, umfassende Erfahrung

📍 Location: Germany, Portugal

🔍 Industry: SaaS Enterprise Solution

🏢 Company: SHERPANY

🗣️ Languages: Deutsch, Englisch

⏳ Experience: Umfassende Erfahrung

🪄 Skills: Business DevelopmentGoCommunication SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:

Comprehensive experience as Customer Success Manager, Key Account Manager, or Business Development Manager.
Excellent communication skills to quickly build trustworthy relationships with internal and external stakeholders.
Hands-on and independent work approach with strong organizational talent.
Fluent in German and English.

Responsibilities:

Be part of a passionate Customer Success Management team responsible for maintaining and expanding the customer portfolio.
Act as a central point of contact for medium to large enterprises across various industries in Europe.
Familiarize clients with the software and ensure they understand its value.
Advise customers on optimal SHERPANY usage, continuously assess their needs, and enhance customer relationships through up-selling.
Document the Customer Journey in the internal CRM and support the team in improving the product through regular communication with colleagues in Product, Sales, and Marketing.

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