Apply📍 Bermuda
🔍 Crypto and Blockchain
🏢 Company: Coinbase Careers Page
- Motivated by Coinbase’s mission and commitment to crafting a seamless support experience.
- 3+ years of proven experience in Program Management, Customer Support Operations, or Product Operations.
- Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Track record of developing and implementing mechanisms that enabled quality to scale 10x.
- Excellent analytical and problem-solving abilities with a data-driven mindset.
- Exceptional communication and interpersonal skills for effective collaboration.
- Highly flexible and adaptable to the evolving needs of a high-growth and fast-paced organization.
- Experience utilizing customer insights to drive improvements.
- Fluent (written and verbal) in both English.
- Develop and implement strategies to optimize customer service operations and drive continuous improvement.
- Collaborate with various cross-functional teams, including Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management.
- Act with urgency to ensure priority items are progressed having a bias for action.
- Identify and analyze data, customer feedback and trends to identify areas for improvement and implement corrective actions.
- Establish and maintain Standard Operating Procedures (SOPs) for consistency and efficiency.
- Stay up to date on industry trends and emerging technologies to drive innovation.
- Develop and deliver proposals and presentations to stakeholders regarding operational performance and CX opportunities.
- Manage cross-functional partnerships and provide customer insights from local regions.
- Serve as the primary point of contact for escalations of customer issues.
Project ManagementBlockchainProduct OperationsStrategyCollaboration
Posted 2024-10-23
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