ApplySenior Director of Warranty Operations
Posted about 2 months agoViewed
View full description
💎 Seniority level: Director
📍 Location: United States
🔍 Industry: Warranty processing for automotive dealerships and OEMs
🏢 Company: WarrCloud👥 11-50💰 $20,000,000 Series B 3 months agoAutomotive
🗣️ Languages: English
🪄 Skills: LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationCoaching
Requirements:
- Multi-dealership Fixed Operations and/or Warranty Processing experience.
- Proven experience leading teams of 100+ members.
- Passion for leading people and empathy for customers.
- Strong communication and professional writing skills.
- Solution-oriented with a strong sense of self-awareness.
- Proficiency in technology including WarrCloud Platform and various DMS systems.
Responsibilities:
- Serve as a Dealership Operations subject matter expert.
- Lead various brands within the Warranty Operations team.
- Responsible for deployment of Technology Management products.
- Ensure adherence to company standards and customer contact recording.
- Maintain team training and certification compliance.
- Engage with Product Management for account implementation.
- Facilitate team meetings to communicate business items.
- Demonstrate a service culture prioritizing customer satisfaction.
- Model and coach team expectations for service standards.
- Participate in recruitment processes and talent development.
- Lead a culture of accountability through performance management.
- Support client escalations from Warranty Administrators.
- Manage scheduling of PTO and team coverage.
- Review and approve billing and bonus program payouts.
- Proactively coach employees and monitor workloads.
Apply