Client Operations Analyst

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Requirements:

• Bachelor's Degree or higher in Communications, Business Administration, Healthcare Management, Information Technology, or a related field.
• Proficiency in Microsoft Office Suite (especially Excel); SQL experience and CRM familiarity are a plus.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving skills, with an understanding of customer service principles.
• Ability to learn new concepts quickly and manage client concerns professionally.

Responsibilities:

• Conduct client support calls and engage with clients over phone and email, providing exceptional support.
• Handle customer complaints and requests as first-level support, ensuring effective resolution.
• Master Softheon products for proper escalation of ticket requests, adhering to SOPs while employing problem-solving skills.
• Collaborate with cross-functional teams to address client needs and enhance product offerings.
• Participate in training sessions for continuous improvement of product and service understanding.
• Contribute to documentation and SOPs updates for streamlined operations.
• Analyze data to identify trends and provide insights for process improvements.