Regional Head of Customer Support

Posted about 2 months agoViewed

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💎 Seniority level: Manager, At least 5 years

📍 Location: Philippines, Malaysia

💸 Salary: 1500 - 2000 USD per month

🔍 Industry: HR technology

🏢 Company: KAMI Workforce

⏳ Experience: At least 5 years

🪄 Skills: LeadershipPeople ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationCoaching

Requirements:

At least 5 years of experience in customer support management, ideally within the HR tech field.
Proven expertise in managing enterprise-grade software implementation and onboarding.
Solid leadership and team management skills, with experience overseeing remote teams as a plus.
Strong understanding of enterprise software solutions to coach and uplift the team's customer service capabilities.
Sharp problem-solving abilities with attention to detail for process enhancements.
Excellent communication and interpersonal skills for fostering collaboration across diverse teams.
Innovative mindset focused on continuous improvement and operational excellence.
Self-motivated and capable of making independent decisions, even under pressure.

Responsibilities:

As Regional Head of Customer Support, you will lead the customer support team across Southeast Asia.
You will craft and streamline a customer-centric culture.
Your role includes establishing effective service processes.
You will directly engage with high-value clients to ensure their needs are met and satisfaction is guaranteed.
Together, you'll create outstanding experiences that bring value to our clients.

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