Gestor Junior de Éxito en Atención al Cliente con Inglés Avanzado (Monterrey)

View full description

Requirements:

• Advanced proficiency in both Spanish and English languages.
• Exceptional communication skills for fostering positive business relations.
• Ability to adapt to different client profiles and manage difficult conversations.
• Demonstrate agility with technology such as Dynamics and the Learnlight platform.
• Proficient working knowledge in Microsoft Office 365 (Excel).

Responsibilities:

• Develop strong relationships with clients, serving as the primary point of contact throughout the program.
• Lead the implementation of programs including client onboarding, product training, and webinars.
• Ensure all key client data is tracked in systems and manage learner performance through key metrics.
• Handle complaints from clients in coordination with the Learner Success Management team within SLA timelines.
• Update client information in systems and create contracts for program launch.
• Deliver reports and track key performance indicators such as attendance and satisfaction.
• Collaborate with Finance for accurate billing and ensure timely program renewals.