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Manager/Senior Manager, Client Experience (Performance Marketing)

Posted about 2 months agoViewed

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💎 Seniority level: Manager, 3+ years

🔍 Industry: Healthcare marketing

🏢 Company: Unlock Health👥 101-250Information ServicesAdvertisingConsultingMarketingHealth Care

🗣️ Languages: English

⏳ Experience: 3+ years

Requirements:
  • Bachelor’s degree in business, marketing, or a related field.
  • 3+ years of experience in account management, client services, or a related field.
  • Experience in the healthcare industry is a plus.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Demonstrated ability to deliver results and exceed expectations.
  • Remote staffing with a willingness to travel for key meetings.
Responsibilities:
  • Manage client relationships by leading day-to-day communications and providing excellent customer service.
  • Develop and drive timelines, ensuring internal teams meet defined milestones.
  • Represent the company's capabilities and services to meet client needs.
  • Communicate client requirements and context clearly to internal teams.
  • Collaborate with account teams to execute marketing campaigns and digital strategies.
  • Manage client budgets and partner with the Campaign Ops team for reporting.
  • Monitor project status against expectations and timelines.
  • Identify potential issues that could impact client relationships.
  • Serve as a trusted advisor for clients with timely communications and issue resolutions.
  • Maintain an understanding of industry trends and regulatory impacts.
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