Customer Support Associate - Asia Philippines/India/Indonesia (Remote)

Posted 26 days agoViewed

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💎 Seniority level: Entry, Minimum 6 months CS experience

📍 Location: Philippines, India, Indonesia

🔍 Industry: Audio A.I. and voice cloning technologies

🏢 Company: Speechify👥 51-100💰 Seed almost 5 years agoReading Apps Information Technology Software

🗣️ Languages: English

⏳ Experience: Minimum 6 months CS experience

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office SuiteActive listening

Requirements:

Excellent English reading and writing skills.
Strong organizational and analytical skills.
Ability to track and improve metrics.
Proven customer support experience or experience as a client service representative.
Touch typing of 45 WPM and above.
Strong phone contact handling skills and active listening.
Excellent written and verbal communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Bachelor's degree.
Minimum 6 months of customer service experience.

Responsibilities:

Swiftly respond to customer concerns on written tickets.
Manage tasks efficiently using Google Calendar and email.
Provide excellent reporting and response on all email and Slack communications.

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