Senior IT Manager

Posted about 1 month agoViewed

💎 Seniority level: Senior, 3+ years with administration and configuration of MDM/EDM tools, 3+ years experience with Google Workspace and other tools, 6+ years troubleshooting various devices

📍 Location: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT

💸 Salary: 90000.0 - 120000.0 USD per year

🔍 Industry: AI-powered contact center platform

🏢 Company: Convoso👥 251-500 Internet Computer SaaS Call Center Brand Marketing Telecommunications Software

⏳ Experience: 3+ years with administration and configuration of MDM/EDM tools, 3+ years experience with Google Workspace and other tools, 6+ years troubleshooting various devices

🪄 Skills: Project ManagementAndroidMac OS XJiraTroubleshootingProcess improvementConfluence

Requirements:

3+ years of experience with MDM/EDM tools, such as JAMF, Intune.
3+ years of experience with Google Workspace, Atlassian tools, and LastPass.
6+ years experience troubleshooting MacOS, Windows, iOS, and Android devices.
Knowledge of IT Security principles, procedures, and best practices.
Excellent planning, organizing, and project management skills.
Strong organizational, problem-solving, and analytical skills.
Excellent technical troubleshooting skills for enterprise wireless networks.

Responsibilities:

Implement and administer IT policies for hardware and software acquisition.
Manage hardware/software deployment for onboarding and off-boarding.
Troubleshoot company hardware and home network issues.
Administer Google Workspace and SaaS tools.
Manage VPN access.
Document and optimize IT processes.
Research new technologies and negotiate vendor contracts.
Conduct project management for IT projects.
Manage third-party partners and track vendor billing.
Monitor IT infrastructure performance and troubleshoot issues.

Apply