APAC - Customer Success Manager (Global Payroll)

Posted 2024-11-26

💎 Seniority level: Manager, Min 4 to 8 years of Customer facing experience, Min 2 to 3 years in a Customer success/ Account Management role

📍 Location: India, Asia/Kolkata, NOT STATED

🔍 Industry: HR Tech

🏢 Company: Multiplier👥 501-1000💰 $60.0m Series B on 2022-03-08Compliance Employment Human Resources SaaS Software

🗣️ Languages: English

⏳ Experience: Min 4 to 8 years of Customer facing experience, Min 2 to 3 years in a Customer success/ Account Management role

🪄 Skills: GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Min 4 to 8 years of customer-facing experience, ideally within B2B SaaS or HR.
Min 2 to 3 years in a customer success/account management role.
Demonstrated success in overachieving goals and targets in 2 of the last 3 years.
Affluent in remote work environments and able to thrive in high-growth businesses.
Ability to work independently, proactively problem-solve, and collaborate effectively.
Comprehension of value-based sales and discipline in account planning and forecasting.

Responsibilities:

Build trusted relationships with named accounts through consultative solutioning.
Monitor adoption of products/services and provide best practices to drive engagement.
Collaborate with internal teams like Sales, Product, Operations, and Engineering to enhance customer experience.
Act as the voice of customers to the Product team, providing feedback and suggestions.
Understand customer needs and design tailored solutions.
Identify growth opportunities within the customer portfolio.

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