Customer Support Executive

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Requirements:

• 2-3 years of experience in customer support, with specific expertise in the US healthcare industry.
• Familiarity with US healthcare systems.
• Exceptional verbal and written communication skills, with fluency in English (preferably US English).
• Experience handling calls with US-based customers.
• Proficiency in using CRM systems and healthcare support tools.
• Strong computer skills, including the Microsoft Office suite.
• Strong analytical skills with a customer-first mindset.
• Willingness to work in shifts to accommodate US time zones.

Responsibilities:

• Assist US-based customers with inquiries related to healthcare services, billing, insurance claims, and other healthcare-related questions.
• Communicate effectively through multiple channels (phone, email, chat) to provide timely support and resolve concerns.
• Diagnose customer issues, offer appropriate solutions, and ensure timely follow-ups to resolve problems efficiently.
• Guide customers in navigating healthcare portals, managing accounts, and resolving technical issues.
• Log and maintain detailed records of customer interactions in the CRM system.
• Exceed customer expectations by delivering empathetic and professional service.
• Collaborate with internal teams to escalate and resolve complex issues.