Premier Services Specialist

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Requirements:

• Bachelor’s degree from an accredited college or university.
• Experience in a higher education setting, especially within admissions and student success departments.
• Familiarity with and experience utilizing and configuring on the Salesforce platform.
• Salesforce Administrator Certification to be obtained within 6 months of employment.
• Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite.
• Excellent analytical reasoning, problem solving, and multitasking skills.
• Excellent written, communication, and presentation skills.
• Demonstrated ability to resolve issues and maintain strong client relationships.
• Proactive and energetic with the ability to prioritize multiple tasks with varying deadlines.

Responsibilities:

• Consult with Premier Services clients regarding their business and operational processes to determine the most effective use of technology solutions to address their needs.
• Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products as well as bundled third-party solutions.
• Create or update Salesforce automations via Process Builders, flows and/or formula fields; manage Visualforce pages and Apex classes as required.
• Set security parameters via profile provisioning or permission set creation and assignment.
• Complete data migrations and integrations via DataLoader and Informatica.
• Develop training material and conduct client trainings on various TargetX and Salesforce tools.
• Manage system upgrades for Premier clients including outreach, scheduling, upgrade and post-upgrade-configurations, testing, and issue resolution.