Deutschsprachiger Client Manager (Remote)

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Requirements:

• Advanced proficiency in both German and English languages.
• Exceptional ability to communicate (internally and externally) and foster positive business relations.
• Client-centric with ability to manage difficult conversations.
• Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform).
• Working proficiency in Microsoft Office 365.

Responsibilities:

• Develop a strong relationship with clients, serving as the primary point of contact throughout the program.
• Lead the implementation of programs, including client onboarding, product training, and webinars.
• Track key client data in systems and manage learner performance through metrics in Dynamics.
• Agree with clients on reporting needs, communication plans, objectives, and program requirements.
• Handle client escalations from the Learner Success Management (LSM) team and resolve complaints within SLA timelines.
• Update client information in systems and create platform contracts with agreed conditions for program launch.
• Deliver reports and track KPIs such as attendance, completion, and satisfaction.
• Collaborate with Finance for accurate billing.
• Monitor customer satisfaction at program closure and support Sales in contract renewals.
• Identify opportunities for upselling or new product development.