Senior Product Manager - Integrations

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Requirements:

• At least 5 years of experience in SaaS B2B Product Management.
• Comfortable working with a UX team to create intuitive user experiences.
• Experience with enterprise customers, navigating complex systems and security standards.
• Well versed in agile methodologies and experience in an agile environment.
• Effective communication skills, both written and verbal, with clear structured thinking.
• A combination of business acumen and technical aptitude.
• Knowledge of APIs, webhooks, and SFTP/S3 data transfers; some JavaScript knowledge is a plus.
• Deep familiarity with the marketing technology landscape.
• Excellent organizational and analytical skills.
• Skills in gathering detailed requirements, evaluating risks, and presenting to stakeholders.
• Empathy towards individual customer needs while balancing broader priorities.

Responsibilities:

• Help to define our integration strategy and craft your team’s roadmap, focusing on delivering high-value integrations.
• Become an authority on Invoca integrations and tools, including webhooks, APIs, and data transfers.
• Enhance Invoca’s integration tools for easy and scalable sharing of call and conversation data.
• Engage directly with customers to understand their needs and gather feedback.
• Prioritize stories and features, build consensus, and coordinate product development.
• Facilitate communication with internal teams throughout the development process.
• Work with UX Designers, Marketing, and Customer Success to ensure products meet customer needs.
• Manage the relationship with Salesforce developer consultants regarding enhancements.
• Monitor changes in the privacy landscape and keep the product compliant.
• Manage beta testing and serve as the primary contact for integration issues.
• Analyze data to identify trends and areas for improvement in integrations.
• Develop training materials for internal teams on integration best practices.