Part-Time Remote Care Coordinator - Veterinary

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Requirements:

• Previous experience of at least 1 year in a high-volume call center environment, preferably in the health industry.
• Strong ability to manage and prioritize a significant volume of emails daily.
• Proficiency in call routing and effective communication with team members.
• Experience with administrative tasks, including appointment scheduling and rescheduling.
• Familiarity with using CRM software such as Zendesk and Vetspire.
• Comfortable using communication platforms like Slack and Google to liaise with team members.
• Excellent active listening skills to meet client needs effectively.
• Ability to handle a dynamic work environment while maintaining professionalism and customer service.
• Strong organizational skills and the capacity to meet call and email performance goals.
• Dedication to delivering exceptional client experiences.
• Access to a quiet working space for communication during calls.

Responsibilities:

• Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients.
• Review and respond to a high volume of emails focused on sending and receiving medical records.
• Triage and route calls to virtual nurses or clinic team members if needed.
• Assist with various administrative tasks such as clinic reschedules.
• Utilize multiple programs and platforms to document client interactions.
• Communicate using Slack and Google platforms with remote team members and clinic staff.