Collections Specialist

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Requirements:

• 1+ years of experience in Collections and/or Customer Service.
• Fluent in English (C1-C2 level).
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.
• Knowledge of state and federal collection laws (preferred).

Responsibilities:

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, including payment arrangements, communications, and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.