Training & Support Consultant

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Requirements:

• Customer-focused work ethic.
• Ability to build strong relationships.
• Strong technical acumen.
• Excellent verbal and written communication skills.
• Empathy and patience in handling inquiries.
• Proficient in conducting engaging training sessions.
• Problem-solving skills.

Responsibilities:

• Troubleshoot technical problems and provide step-by-step solutions.
• Offer post-live support to optimize client usage of products.
• Build strong relationships with clients to ensure satisfaction.
• Assist in resolving complex technical issues efficiently.
• Develop tailored training programs based on client needs.
• Conduct training sessions to educate clients about products and services.
• Prepare clients for their live day with detailed guidance.