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Director of Visual Interpreting

Posted 2024-11-22

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💎 Seniority level: Director, Minimum of 6 years of leadership experience

📍 Location: United States

🔍 Industry: Assistive technology for the blind and low vision community

🏢 Company: Aira👥 11-50💰 $25.0k Pre-seed on 2015-10-21Artificial Intelligence (AI)Human ResourcesSkill AssessmentRecruiting

⏳ Experience: Minimum of 6 years of leadership experience

🪄 Skills: LeadershipData AnalysisStrategyData analysisCollaborationCustomer serviceComplianceCoaching

Requirements:
  • Bachelor’s degree in Business Management, Operations, or a related field.
  • Master’s degree in Business or Human Resources is a plus.
  • Minimum of 6 years of leadership experience in a call center, customer service, or operations environment.
  • Proven ability to lead and manage teams to meet performance goals.
  • Strong communication, organizational, and leadership skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Ability to collaborate effectively with cross-functional teams.
  • Capable of managing multiple priorities and working under pressure.
  • Previous experience as a direct supervisor or leader of people.
Responsibilities:
  • Inspire and guide the Visual Interpreting team to achieve Aira's mission and goals.
  • Define and implement a clear vision for the department aligning with company objectives.
  • Oversee day-to-day operations, staffing, training, performance management, and KPIs.
  • Effectively communicate the department's vision and goals to the team.
  • Set performance goals, provide coaching, and conduct performance evaluations.
  • Analyze operational metrics to identify trends and improvement opportunities.
  • Ensure compliance with relevant regulations and uphold operational practices.
  • Collaborate with other departments to align Visual Interpreting services.
  • Implement effective training programs in partnership with the Learning & Development team.
  • Adhere to company policies and procedures.
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