Head of Account Management, Global

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Requirements:

• 7+ years of account management or sales experience in the SaaS space.
• 5+ years of experience managing teams, including 2 years managing managers.
• Experience managing a team carrying $50MM ARR.
• Demonstrable experience in account retention and expansion.
• Strong analytical and problem-solving skills.
• Ability to multi-task across multiple projects.
• Track record of exceeding revenue quotas.
• Thorough working knowledge of sales tools including Salesforce.com.

Responsibilities:

• Provide strategic leadership to an international team of Account Managers.
• Advocate for the customer voice at the leadership level.
• Guide teams to understand and anticipate client business objectives.
• Oversee communication processes with customers.
• Lead negotiations for contract renewals and expansions.
• Ensure successful account activation and monitor engagement.
• Develop and implement account strategies.
• Establish frameworks for client feedback and operational processes.
• Collaborate with senior leaders in Marketing and Product.
• Build client relationships through innovative solutions.
• Own overall customer pipeline and renewals strategy.
• Represent Account Management in communications with C-level executives.
• Drive continuous improvement in Customer Success.