Italian Player Support

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💎 Seniority level: Entry

📍 Location: Romania, GMT, NOT STATED

🔍 Industry: Gaming

🏢 Company: PTW

🗣️ Languages: Italian, English

🪄 Skills: Data AnalysisGame DesignGame DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationProblem-solving skillsFluency in EnglishStrong communication skills

Requirements:

Fluency in Italian and English, especially in reading and writing.
Excellent attention to detail and strong communication skills.
Knowledge of computers and proficiency in gaming is advantageous.
Self-motivated with a proactive attitude and ability to work in a multilingual team.
Logical and methodical approach with good analytical and problem-solving skills.
Patience, perseverance, and strong concentration abilities.
Experience in playing consoles and/or PC gaming is advantageous.
Comfortable discussing technical faults/issues relating to game consoles/PCs.
Able to attend two weeks of full-time training.

Responsibilities:

Ensuring customers' queries are answered with the aim of a first-time resolution, providing responses with excellent attention to detail and professionalism.
Responding to queries within agreed times and dealing with customer communications to prioritize solutions while protecting confidentiality.
Resolving technical issues raised by customers through fault-finding analysis and offering appropriate solutions, including communication via telephone.
Maintaining a dedicated service focused on exceptional responses and quality.
Collaborating with colleagues to identify trends in customer queries.

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