French Player Support

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💎 Seniority level: Entry

📍 Location: Romania, GMT, NOT STATED

🔍 Industry: Gaming

🏢 Company: PTW

🗣️ Languages: French, English

🪄 Skills: Data AnalysisGame DevelopmentJavaJavascriptCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailWritten communicationProblem-solving skillsFluency in EnglishStrong communication skills

Requirements:

Fluency in French and English, especially in reading and writing.
Excellent attention to detail and strong communication skills.
Knowledge of Computers and technical issues related to gaming.
Self-motivated with a proactive attitude and the ability to work in a multilingual team.
Logical and methodical approach with good analytical and problem-solving skills.
Patience, perseverance, and good concentration.
Experience in playing consoles and/or PC gaming is advantageous.

Responsibilities:

Ensuring customers' queries are answered with the aim of a first-time resolution.
Providing all responses with excellent attention to detail, care, and professionalism.
Responding to queries within agreed response times and protecting confidentiality.
Resolving technical issues raised by customers via live chat and telephone.
Maintaining a dedicated service focused on exceptional responses and quality.
Collaborating with colleagues to identify trends in customer queries.

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