German Player Support

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💎 Seniority level: Entry

📍 Location: Romania, GMT, NOT STATED

🔍 Industry: Gaming

🏢 Company: PTW

🗣️ Languages: German, English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingProblem-solving skillsFluency in English

Requirements:

Fluency in German and English, particularly in reading and writing.
Excellent attention to detail and strong communication skills.
Knowledge of computers and gaming.
Self-motivated with a proactive attitude and ability to work in a multilingual team.
Good analytical and problem-solving skills.
Experience with consoles and PC gaming is advantageous.
Comfortable discussing technical faults and issues.

Responsibilities:

Ensuring customers' queries are answered with the aim of a first-time resolution.
Responding to queries within agreed times and handling customer communications professionally.
Resolving technical issues via live chat and other means.
Maintaining a dedicated service focused on exceptional quality.
Collaborating with colleagues to identify trends in customer queries.

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