IT Technical Support Specialist

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Requirements:

• Strong understanding of hardware, software, operating systems, networking, and security concepts.
• In-depth knowledge of Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Power Platform, and Entra.
• Ability to diagnose and resolve technical issues effectively.
• Exceptional English communication skills, verbal and written.
• Strong focus on exceptional customer service.
• Ability to work collaboratively with IT team members.
• Willingness to learn new technologies and adapt to changing environments.

Responsibilities:

• Provide technical support to end-users via various channels.
• Diagnose and troubleshoot technical issues, documenting solutions.
• Install, configure, and maintain IT hardware and software.
• Manage support requests using a ticketing system.
• Create and maintain technical documentation.
• Conduct user training on software applications and IT best practices.
• Monitor IT systems for performance and security.
• Collaborate with team members on complex issues and projects.