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Manager, Provider Onboarding (B2C)

Posted 2024-11-22

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💎 Seniority level: Manager, 7+ years of work experience and 2+ years of experience managing people

📍 Location: US

💸 Salary: 160000 - 190000 USD per year

🔍 Industry: Mental healthcare technology

⏳ Experience: 7+ years of work experience and 2+ years of experience managing people

🪄 Skills: LeadershipData AnalysisPeople ManagementCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Worked at a consulting firm or in customer onboarding at a high-growth startup.
  • 7+ years of work experience and 2+ years of managerial experience.
  • Mastery in data analysis and goal-oriented strategies.
  • Ability to break down complex problems into manageable workstreams.
  • Thrives in fast-paced environments and manages multiple initiatives.
  • Proven experience working with product teams to implement new features.
Responsibilities:
  • Define the 'onboarding' and time-to-value period through enabling customers to adopt Headway as early as possible.
  • Oversee the handoff between the onboarding team and sales, lifecycle marketing, and other customer success teams.
  • Employ a rapid experimentation approach to quickly validate hypotheses to inform the onboarding motion.
  • Focus on translating new business objectives into an onboarding motion through effective channels.
  • Develop and maintain the onboarding playbook.
  • Manage 2-4 team members while assessing future growth needs.
  • Audit and implement optimal onboarding infrastructure to enhance platform adoption.
  • Set up engagement structure with cross-functional teams to achieve onboarding goals.
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🔥 Manager, Provider Onboarding (B2C)
Posted 2024-11-14

📍 US

🧭 Full-Time

💸 160000 - 190000 USD per year

🔍 Mental healthcare technology

🏢 Company: Headway

  • 7+ years of work experience, including 2+ years in a management role.
  • Experience working in consulting or in customer onboarding at a high-growth startup.
  • Proficient in data analysis and defining clear goals.
  • Ability to break down complex problems into manageable tasks.
  • Experience collaborating directly with product teams on feature implementation.
  • Success in fast-paced, dynamic environments managing multiple initiatives.

  • Define the onboarding and time-to-value period for customers.
  • Oversee handoffs between onboarding, sales, and customer success teams.
  • Utilize rapid experimentation to enhance the onboarding process.
  • Translate new business objectives into effective onboarding methods.
  • Maintain and develop an onboarding playbook.
  • Manage a team of 2-4 and assess further growth needs.
  • Audit and implement optimal onboarding infrastructure.
  • Establish engagement structures with cross-functional teams to achieve onboarding goals.

LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-14
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