Technical Support Officer (RSL0001)

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Requirements:

• BS/BA degree in a technical field or equivalent experience.
• Hands-on admin experience with Linux and Windows-based servers.
• Hands-on experience with database and/or big data query languages such as SQL, SPL, LINQ.
• Knowledge of end-to-end troubleshooting processes.
• Good knowledge of computer systems.
• Strong analytical skills for diagnosing and troubleshooting technical problems.
• Dedication to customer service.
• Effective written and verbal communication skills.
• Ability to organize and prioritize tasks to meet resolution times.

Responsibilities:

• Perform remote customer support.
• Assist with troubleshooting and resolving queries.
• Perform password resets and respond to common errors.
• Provide templated responses for issues/resolutions.
• Configure applications and monitor software products.
• Maintain effective communication with customers via web, email, and phone.
• Prioritize and manage workflow effectively.
• Maintain procedural documentation and reports.
• Adapt to changing technologies and respond to customer inquiries.