ApplyIntegrations Specialist
Posted about 2 months agoViewed
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💎 Seniority level: Middle, 2-5 years
📍 Location: U.S. and Canada, Central, Eastern
💸 Salary: 47000 - 72000 USD per year
🔍 Industry: Construction billing
🏢 Company: Siteline👥 11-50💰 $15,000,000 Series A almost 3 years agoConstructionBillingPaymentsFinance
🗣️ Languages: English
⏳ Experience: 2-5 years
🪄 Skills: LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentationTroubleshootingProcess improvementTechnical support
Requirements:
- 2-5 years of experience with ERP systems, integrations, or technical support roles.
- Strong technical problem-solving skills in a fast-paced environment.
- Experience managing support teams, ideally with global staff.
- Familiarity with construction tech or SaaS, especially in troubleshooting ERP systems.
- Ability to enhance support processes including documentation and workflows.
Responsibilities:
- Serve as the technical expert for ERP and integration support, troubleshooting issues with customers.
- Lead the setup and configuration of ERP integrations for new customers.
- Own and maintain updated customer-facing documentation and training materials.
- Provide ongoing support for ERP integration issues and manage the support team.
- Oversee help center resources for ERP-related support.
- Collaborate with Product and Engineering teams for training on new integrations.
- Review and improve integration processes, providing feedback to enhance product features.
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