Integrations Specialist

Posted 2024-11-21

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💎 Seniority level: Middle, 2-5 years

📍 Location: U.S. and Canada, Central, Eastern

💸 Salary: 47000 - 72000 USD per year

🔍 Industry: Construction billing

🏢 Company: Siteline

🗣️ Languages: English

⏳ Experience: 2-5 years

🪄 Skills: LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentation

Requirements:

2-5 years of experience with ERP systems, integrations, or technical support roles.
Strong technical problem-solving skills in a fast-paced environment.
Experience managing support teams, ideally with global staff.
Familiarity with construction tech or SaaS, especially in troubleshooting ERP systems.
Ability to enhance support processes including documentation and workflows.

Responsibilities:

Serve as the technical expert for ERP and integration support, troubleshooting issues with customers.
Lead the setup and configuration of ERP integrations for new customers.
Own and maintain updated customer-facing documentation and training materials.
Provide ongoing support for ERP integration issues and manage the support team.
Oversee help center resources for ERP-related support.
Collaborate with Product and Engineering teams for training on new integrations.
Review and improve integration processes, providing feedback to enhance product features.

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