Dutch Speaking Freelance Chat Moderator - Work Remote Worldwide

Posted 2024-11-21

💎 Seniority level: Prior experience in community moderation, customer support, or equivalent roles is preferred

📍 Location: Spain

🔍 Industry: Recruitment

🗣️ Languages: Dutch, English

⏳ Experience: Prior experience in community moderation, customer support, or equivalent roles is preferred

🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication

Fluent in Dutch and proficient in English, with excellent written communication skills.
Prior experience in community moderation, customer support, or equivalent roles is preferred.
Strong grasp of online community management and user interaction strategies.
Ability to work autonomously and effectively manage time in a remote work environment.
Familiarity with chat moderation tools and platforms is a plus.
Excellent conflict resolution skills and a positive, proactive attitude.
Must demonstrate reliability and punctuality, with a willingness to adapt to varied work hours.

Moderate chat discussions, ensuring adherence to community guidelines and fostering positive conversations.
Engage with users in Dutch, providing timely and effective support.
Monitor user interactions to prevent harassment, spam, or other disruptive behavior.
Gather feedback to help improve moderation practices and enhance user experience.
Report on engagement trends and share insights with the team for continuous improvement.
Work closely with the recruitment team to align community engagement with user needs.
Assist in creating engaging prompts and topics to stimulate meaningful discussions.