Flemish Speaking Freelance Chat Moderator - Work Remote WorldWide

Posted 2024-11-21

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💎 Seniority level: Entry, Proven experience in moderation, customer service, or community management is preferred

📍 Location: Spain

🔍 Industry: Recruitment

🏢 Company: The House Of Mercier

🗣️ Languages: Flemish, English

⏳ Experience: Proven experience in moderation, customer service, or community management is preferred

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Fluent in Flemish and proficient in English, with excellent written communication skills.
Proven experience in moderation, customer service, or community management is preferred.
Strong understanding of online community dynamics and user engagement strategies.
Ability to work independently and manage time effectively in a remote setting.
Familiarity with chat moderation tools and platforms is a plus.
Excellent problem-solving skills and a proactive attitude.
Must be reliable, punctual, and committed to maintaining flexibility in work hours.

Responsibilities:

Moderate chat interactions ensuring a respectful and constructive environment.
Engage with users in Flemish, providing support and answering questions promptly.
Monitor discussions to enforce community guidelines and prevent inappropriate behavior.
Provide feedback to improve chat protocols and enhance user experience.
Analyze chat interactions and report on trends and insights to the team.
Collaborate with the recruitment team to understand user needs and facilitate efficient communication.
Assist in creating engaging content and prompts to spark conversation amongst users.

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