Director of Customer Success: Client Experience & Retention (Orthodontic & Dental Marketing Agency)

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Requirements:

• 5+ years in customer or client success roles, with at least 3 years in leadership.
• Skilled in managing and growing partner relationships.
• Experience in leading, mentoring, and inspiring teams.
• Proven ability to align initiatives with business objectives.
• Strong analytical skills for performance metrics.
• Effective conflict resolution skills.

Responsibilities:

• Create and implement strategies for partner satisfaction and retention.
• Advocate for partners by addressing needs and resolving issues.
• Conduct regular partner reviews for feedback.
• Lead and mentor the Partner Success and Practice Growth teams.
• Develop training programs for team improvement.
• Align team activities with business objectives.
• Analyze partner feedback for strategy refinement.
• Track key performance metrics to inform decisions.