Customer Care LIS

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Requirements:

• Initial experience in customer support.
• Ability to speak, read and write a specific language and English fluently (≥C1).
• Good problem-solving and active listening skills.
• Excitement about new technologies.
• Ability to multitask and perform effectively under pressure.
• Adaptability & flexibility to work in shifts and on bank holidays/weekends.

Responsibilities:

• Deliver high-quality support via email support platform.
• Make ad-hoc outbound calls to support passengers.
• Advocate for passengers and drivers by answering questions.
• Show empathy while resolving issues.
• Triage and escalate issues when necessary.
• Cooperate with other departments to assist on projects and resolve technical issues.