FREE NOW

FREE NOW is a technology-driven company that operates in the mobility sector, offering services that facilitate transportation solutions. They are currently seeking talent for various roles, including business development, sales, product management, and fraud analysis.

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🔥 Customer Care LIS
Posted 2024-11-21

📍 Portugal

🔍 Mobility

  • Initial experience in customer support.
  • Ability to speak, read and write a specific language and English fluently (≥C1).
  • Good problem-solving and active listening skills.
  • Excitement about new technologies.
  • Ability to multitask and perform effectively under pressure.
  • Adaptability & flexibility to work in shifts and on bank holidays/weekends.

  • Deliver high-quality support via email support platform.
  • Make ad-hoc outbound calls to support passengers.
  • Advocate for passengers and drivers by answering questions.
  • Show empathy while resolving issues.
  • Triage and escalate issues when necessary.
  • Cooperate with other departments to assist on projects and resolve technical issues.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-21
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📍 Germany, Spain

🧭 Full-Time

🔍 Mobility services

  • Minimum 3+ years experience as a Head of Product or Director of Product.
  • Managed a team of at least 3-5 product managers.
  • Experience in Internet consumer-facing industries like eCommerce or multi-sided marketplaces.
  • Strong understanding of creating user experiences for mobile apps.
  • Excellent analytical and creative problem-solving skills.
  • Strong written and verbal communication skills.
  • Empathy for users and a drive to resolve their pain points.
  • Excellent business acumen and results-oriented.

  • Define and drive the product strategy for FREENOW consumer products.
  • Collaborate with engineering, design, analytics, and data science.
  • Build and mentor a team of product managers.
  • Empathize with customer pain points and solve problems.
  • Launch minimum-loveable-products and iterate based on user data.
  • Oversee product launches and product marketing efforts.
  • Communicate effectively with technical and non-technical stakeholders.

AndroidStrategyData scienceCommunication SkillsAnalytical SkillsMentoring

Posted 2024-10-21
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📍 Hamburg, Berlin, Barcelona, EU

🔍 Mobility and transportation

  • Minimum 3+ years experience as a Head of Product/Director of Product managing a team.
  • Experience in consumer-facing industries like eCommerce or multi-sided marketplaces.
  • Good understanding of mobile app experiences serving millions of users.
  • Strong analytical skills and creative problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Empathy for users, focusing on pain point resolution.
  • Strong business acumen, customer-centric approach, and results-oriented.

  • Define and drive the product strategy for FREENOW consumer products.
  • Collaborate with engineering, design, analytics, and data science on product strategy.
  • Build and mentor a proficient team of product managers.
  • Focus on customer-centric solutions and resolving user pain points.
  • Launch minimum-loveable products based on user data and feedback.
  • Oversee product launches and go-to-market activities.
  • Communicate effectively with technical and non-technical stakeholders.
  • Utilize data for decision-making and measuring product performance.

AndroidStrategyData scienceCommunication SkillsAnalytical SkillsProblem Solving

Posted 2024-10-21
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