Managed Services Manager

Posted 2024-11-21

💎 Seniority level: Manager, 5+ years

📍 Location: Canada

🏢 Company: HSO

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementData AnalysisMicrosoft DynamicsPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Bachelor's degree in IT, Business Management, or a related field.
5+ years of experience in Managed Services or IT service delivery management.
Strong leadership skills with the ability to motivate and manage a diverse team.
Experience in client management and relationship-building.
Proven track record of achieving operational goals and driving service improvements.
Experience with D365 CE and/or F&O.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.

Responsibilities:

Leading and managing the Managed Services team to deliver high-quality support and solutions to clients.
Strategizing and implementing service delivery plans to enhance operational efficiency.
Establishing and maintaining strong relationships with clients to understand their needs and ensure customer satisfaction.
Overseeing the day-to-day operations of the Managed Services department, including resource allocation and performance management.
Collaborating with cross-functional teams to drive service improvements and innovation.
Identifying upsell opportunities and ensuring the team meets service level agreements (SLAs).
Developing and mentoring team members to foster a high-performance culture.

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