HVAC Tech Support (Remote - US)

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Requirements:

• 5 years experience as an HVAC Technician.
• Excellent written and verbal communication skills.
• Demonstrated computer skills with typing at 40 WPM+.
• Ability to handle multiple duties in a fast-paced environment.
• Professional and positive demeanor; warm and friendly with customers.
• Self-starter who is eager and ambitious.
• Strong attention to detail.
• Ability to work with ambiguity and solve problems aligning with company values.
• Team player when necessary.
• Must have high-speed internet and stable power supply.
• Requires a quiet home office space.
• Understanding of work schedule requirements.

Responsibilities:

• Speak with homeowners on the phone regarding products purchased from the HVAC ecommerce website.
• Assist customers with their questions about the products.
• Troubleshoot technical issues remotely.