Workday Support Specialist

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Requirements:

• 1+ years' experience supporting Workday environments.
• Base knowledge of Workday business processes, organization structures, security roles, job and position structures, and reporting.
• Experience with integration tools like EIB, Solution, and Object Transporter.
• Excellent verbal and written communication skills.
• Proven ability to work creatively in problem-solving.
• Demonstrated commitment to delivery excellence and client satisfaction.
• Ability to prioritize and organize work with little supervision.
• Capability to work in remote teams and on individual tasks.
• Advanced Microsoft Excel skills.
• Ability to adapt to a fast-paced environment and meet travel requirements.
• Availability to work across time zones, minimum UK hours.

Responsibilities:

• Work independently with clients to assist in day-to-day support of Workday.
• Handle transactional support, testing execution, report development, data loading, and troubleshooting.
• Deliver high-quality support across multiple industries.
• Respond to customer help desk requests and document issue resolutions.
• Escalate unresolved issues and ensure proper documentation.
• Identify solutions and suggest process improvements.
• Maintain knowledge of data privacy best practices.
• Achieve service level agreement (SLA) marks.