Head of Clinical Operations and Quality

Posted 2024-11-21

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💎 Seniority level: Director, 8+ years

📍 Location: USA, Eastern Time, NOT STATED

🔍 Industry: Mental healthcare

🏢 Company: Talkspace

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: LeadershipPeople ManagementCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:

8+ years of experience in clinical operations.
Active clinical license required.
Proven experience managing a network of full-time clinicians.
Demonstrated expertise in implementing strategic programs for a provider network.
Strong leadership capabilities and ability to maintain cross-team relationships.
Passion for process improvement and operational excellence.
Behavioral health clinician experience is a strong plus.

Responsibilities:

Develop and implement Talkspace’s clinical operations strategy.
Oversee the nationwide network of full-time clinicians.
Train and develop Senior Team Leads and Team Leads.
Manage team members’ performance for successful service delivery.
Measure productivity of network clinicians.
Collaborate with cross-functional teams to improve processes.
Oversee the Clinical Consultation Team (CCT) and support activities.
Manage clinical quality operations, including metrics and policy development.

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