Intake Specialist (Douglasville, GA / Hybrid)

Posted 2024-11-21

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💎 Seniority level: Entry, 2+ years of relevant experience in a similar position is preferred

📍 Location: Georgia, USA

💸 Salary: 16 - 20 USD per hour

🔍 Industry: Healthcare

🏢 Company: FreedomCare

🗣️ Languages: English, Spanish, or other languages desired

⏳ Experience: 2+ years of relevant experience in a similar position is preferred

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Experience in high-volume inbound and outbound call environments.
Motivated to help patients/caregivers with the drive to exceed case targets.
Must exhibit poise and patience when interacting with clients.
Excellent written and verbal communication skills for issue resolution over the telephone.
Required computer proficiency, strong typing skills, and the ability to leverage technology for problem-solving.
Keen attention to detail, metrics-driven, and excellent time management skills.
High empathy and collaborative team player mentality.
Flexibility and readiness for evolving responsibilities.

Responsibilities:

Ensure a seamless, complete, and effective enrollment process for prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Provide exceptional customer service and a positive experience for potential patients and caregivers.
Communicate regularly with various Case Management agencies regarding patient authorizations.
Use multiple systems and portals to determine eligibility and obtain authorization.
Achieve monthly new enrollee goals and maintain all necessary data input and documentation.

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