Level-2 POS Tech Support

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Requirements:

• Extensive knowledge and experience with WAN infrastructure and VPNs.
• Proficiency in scripting for task automation.
• Strong database management skills, particularly with SQL and Firebird.
• High level of IT capability, with a history of managing or supervising support services teams.
• Experience working in a challenging support environment, specifically with POS systems.
• Fluent English speaking with excellent communication skills.
• Flexible to work a 40-hour week, including weekends.
• Demonstrated technical motivation and desire to grow skills.

Responsibilities:

• Provide Level-2 technical support for our client’s systems, ensuring prompt and effective resolution of customer issues.
• Troubleshoot and resolve technical problems related to Windows operating systems, networking, and POS business processes.
• Write and maintain scripts for task automation.
• Manage and troubleshoot databases at a core level, specifically SQL and Firebird.
• Offer support on WAN infrastructure and VPN configurations.
• Participate in system upgrades and database troubleshooting.
• Maintain clear communication with customers and team members.
• Supervise support service teams when required.
• Continuously seek to improve technical skills.