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Sr. Operations Specialist (They, She, He)

Posted 2024-11-21

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💎 Seniority level: Middle, 2-3 years

🔍 Industry: On-demand services

🏢 Company: Glovo

🗣️ Languages: English

⏳ Experience: 2-3 years

Requirements:
  • 2-3 years of relevant experience.
  • Previous experience in on-demand fleet management.
  • Good communication skills with ability to solve problems.
  • Highly motivated to work in a fast-growing startup.
  • Basic Excel and data interpretation skills.
  • Enjoy learning and adapting to new technologies.
  • Proactive and autonomous with good energy.
  • Fluency in English.
  • Knowledge of SQL preferred.
  • An empathetic, inclusive, and curious attitude.
Responsibilities:
  • Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers.
  • Have a Data Sensitive approach, ensuring that all information is transferred to the database.
  • Support Glovers when they need assistance (60% of your time).
  • Manage procurement to ensure Glovers receive their work kit.
  • Handle scheduling, attendance, and administration of Info-Sessions while supervising daily operations.
  • Maintain and analyze business reports to support supply chain operational needs.
  • Optimize delivery times and Glover earnings.
  • Communicate with the local Operations Manager on courier support processes.
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