(native German & English C1) Customer Support Consultant (Malaysia, remote)

Posted 2024-11-21

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💎 Seniority level: Experience in customer support is a plus

📍 Location: Malaysia, Malaysia

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp

🗣️ Languages: German, English

⏳ Experience: Experience in customer support is a plus

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Excellent German and English.
Ability to work collaboratively in a team.
Independent and proactive approach to work.
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities:

Providing exceptional customer and technical support via calls, emails, and chats.
Gathering required technical information to ensure resolution of complex cases.
Working with cross-functional teams.
Meeting team KPIs.
Ensuring customers' satisfaction.
Securely working with customers’ sensitive information.

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