Support Engineer (night shift 11pm — 7am)

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Requirements:

• Basic to intermediate proficiency in Linux/Unix systems.
• Familiarity with the command line for day-to-day system administration tasks, including user management, file permissions, and process management.
• Experience using monitoring tools like Grafana, Zabbix, or Nagios.
• Understanding of setting up and managing dashboards to track metrics and log data.
• Some practical experience with cloud consoles like AWS, GoogleCloud, or Azure for basic server management tasks.
• Ability to configure domains, manage DNS records, and troubleshoot common hosting issues.

Responsibilities:

• Be primarily responsible for basic system management, monitoring, and first-line technical support for server and infrastructure-related issues.
• Provide first-line technical support to internal users, handling basic troubleshooting of server and system-related issues.
• Log, categorize, and escalate issues as needed to more advanced support teams.
• Manage day-to-day support tasks and user requests, providing timely resolutions and documenting solutions for future reference.