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Customer Success Manager

Posted 2024-11-21

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💎 Seniority level: Manager, Proven experience

📍 Location: Turkey

🔍 Industry: Digital Transformation & IT Consulting

🏢 Company: Oredata Yazılım Limited Şirketi

⏳ Experience: Proven experience

🪄 Skills: KafkaAnalytical SkillsCollaborationAttention to detail

Requirements:
  • Proven experience in customer success, account management, or a similar role.
  • Strong understanding of cloud technologies, particularly Google Cloud Platform.
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Strong analytical skills and attention to detail.
  • Ability to manage multiple priorities.
  • A passion for customer satisfaction and a commitment to delivering exceptional service.
Responsibilities:
  • Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments.
  • Establish clear expectations and SLAs to set the foundation for a strong partnership.
  • Build and maintain strong relationships with key stakeholders at customer organizations.
  • Proactively identify and address customer needs and pain points.
  • Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices.
  • Oversee the delivery of high-quality support and managed services.
  • Monitor critical KPIs, such as SLAs and customer satisfaction metrics.
  • Collaborate with technical teams to resolve issues promptly and effectively.
  • Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth.
  • Present insights and recommendations to drive customer success.
  • Advocate for customer needs within the organization, ensuring timely resolution of issues.
  • Follow up on action items and commitments to ensure accountability.
  • Identify renewal opportunities and proactively engage with customers to secure long-term partnerships.
  • Develop and execute renewal strategies to optimize revenue and customer satisfaction.
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