Associate Delivery Manager, Site Reliability

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Requirements:

• 1 to 3 years of successful project management or equivalent experience.
• Excellent written and verbal communication skills.
• Exposure to Agile project management practices is a plus.
• Ability to work under pressure and with tight deadlines.
• Experience in technologies like Jira, Salesforce, Slack, Microsoft Teams.
• Self-motivated and able to work both independently and within a team on multiple engagements/projects.
• Familiarity with collaboration tools like Jira, Confluence, SharePoint and ticketing systems like Salesforce is highly desirable.
• PMP or equivalent certification is a plus.
• U.S. Citizenship required.

Responsibilities:

• Assist Site Reliability team in managing and coordinating team projects.
• Coordinate and keep track of SaaS customer lifecycle events like migrations, deployments, and upgrades.
• Work with technical subject matter experts for on-time delivery of customer platforms as per requirements.
• Act as an escalation point for the SRE team in India.
• Mitigate project risks for timely fulfillment of project deliverables.
• Contribute to management of pre-defined checklists/project plans.
• Manage team projects and tasks through Salesforce and Jira ticketing system.
• Prepare for & attend project meetings as needed and update communication channels.
• Optimize performance to distribute resources effectively.
• Prepare service usage and error dashboards.
• Occasionally work off hours for planned maintenance or emergencies as needed.
• Work on special projects as assigned.