(Czech) Customer Support Consultant (Olomouc, remotely)

Posted 2024-11-21

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💎 Seniority level: Entry

📍 Location: Czechia, CET, NOT STATED

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp

🗣️ Languages: Czech, English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Excellent Czech and English (B2) communication skills.
Attention to details.
Analytical and research skills.
Positive and responsible attitude.
Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Responsibilities:

Communicate with hot leads and existing customers via calls.
Build positive and long-lasting relationships with customers.
Meet team KPIs.
Always be up-to-date with cutting-edge technology.
Securely work with customers’ sensitive information.
Apply the latest and greatest customer happiness practices.
Maintain working knowledge of our client’s products and services.

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