Head of Sales (Member Success)

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Requirements:

• Proven track record in leading and managing high-performing sales teams in a telesales environment.
• Strong sales leadership skills with a passion for coaching and developing talent.
• In-depth understanding of sales methodologies and best practices.
• Excellent communication and interpersonal skills.
• Strong analytical skills and ability to leverage data to drive performance.
• Experience in the fintech or financial services industry is preferred.
• A deep understanding of the small business market and its challenges.
• Extensive experience in managing the success of multiple product areas.
• Demonstrated ability to consistently meet and exceed financial targets.
• Proven expertise in optimizing the performance of a large, diverse sales team.

Responsibilities:

• Build, develop, and motivate a high-performing sales team to achieve and exceed revenue targets.
• Develop and execute effective sales strategies aligned with Tide's overall business objectives.
• Set clear performance metrics, track team performance, and implement strategies to improve conversion rates and sales productivity.
• Provide ongoing coaching and training to the sales team to enhance their product knowledge and sales skills.
• Foster a strong customer-centric culture within the team, ensuring members receive exceptional service and support.
• Leverage data and analytics to identify trends, optimise sales processes, and inform decision-making.
• Work closely with cross-functional teams to ensure alignment and achieve shared goals.
• Oversee day-to-day operations of a dynamic sales team of 60+ members.
• Lead initiatives focused on maximizing revenue growth and profitability.
• Drive recruitment, onboarding, and professional development programs for the sales team.
• Implement strategies to manage and promote a wide range of products.