Finnish speaking Customer Service for Streaming service - Remote in Greece

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Requirements:

• Fluency in Finnish (both spoken and written) is essential.
• Strong verbal and written communication skills.
• Previous experience in customer service or a related field is preferred.
• Passion for streaming services and knowledge of the entertainment industry is a plus.
• Excellent problem-solving skills with a customer-centric approach.
• Ability to work independently in a remote environment.
• Proficient in using digital communication tools and customer management software.

Responsibilities:

• Provide exceptional customer support via phone, email, and chat in Finnish.
• Assist users with account inquiries, subscription details, and navigation of the streaming service.
• Effectively resolve customer complaints and technical issues in a timely manner.
• Educate customers about service features, promotions, and troubleshooting steps.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to improve service delivery and customer satisfaction.